I had a weird experience recently when I saw an ad on Facebook looking for McDonald's employees. That's odd to begin with: I'm a bit old for their employee demographic, and in general, Facebook is not a place to go looking for that demographic. But what was really surreal was that this ad came with a game. Click on the link, and you could play a game. What kind of game, you ask? Why, a game of working at McDonald's. It's a drive in Canada to hire 25,000 new employees with a game called Crush the Rush Crew.
In the game, you're looking down at a McDonald's kitchen, as new orders come in at the drive through. You then click/tap on the appropriate employees to have them make an item. And try to keep up. It was a bit dull, since you can only work on the next item in the order queue; you can't strategize by having the burger maker work on a Big Mac for the next order, while the drink maker works on the coffee for the next car in line instead of just twiddling thumbs.
But let's back up here. Depending on your experience with video games, this might seem like a bizarre game idea. But there's actually quite a history with these time management games. If you're my age, you may remember seeing Tapper in the 80's, and not believing that was a real game next to all its contemporaries. So let me shock you again: that genre has kept right on going, and there are now lots of people playing games based on seemingly stressful situations. So the idea of a McDonald's drive through management game is actually the least unexpected part of this scenario. But I would have thought McDonald's wouldn't like the idea of representing their work as a game.
So now I'm trying to wrap my head around this: we've created a genre of game about doing minimum-wage manual labor, and now a company is using one of those games to convince people to do those minimum-wage manual labor jobs. I don't know which surprises me more, that McDonald's embraced the concept to sell people on working for them, or that potential employees haven't just laughed at the concept. I looked at the comments under the Facebook ad expecting lots of vitriol, but there wasn't much. Some people complained about the difficulty of the game, and a few made jokes about how they already played the game in real life. But there was no how-dare-you-make-a-game-of-overworking-your-underpaid-employees. I didn't even see any comments about how unrealistic it was that the game's ice cream machine worked.
It all seems like something from a semi-humorous sci-fi dystopia like Ready Player One or Snow Crash. Though speaking of sci-fi, the idea of gamifying more serious things is not new. Perhaps McDonald's could specifically recruit those who do well in the game, like in The Last Starfighter. Of course, the next level would be if the game were the job; when you play it, your instructions are actually being sent out to some random McDonald’s somewhere in the world, like some kind of banal version of Ender's Game. Actually, that could be good: you do your part running a McDonald’s, and if you do a good enough job, you get a discount on your next purchase. Don’t have enough for a Big Mac Meal? Just take a few minutes to run up a new high score on the Decatur, Georgia drive-through.
Once again, it’s part of our weird future, where work is play, and play is work. I just wish they could find a way to make supermarket self-serve checkouts into a game.
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